Adviser Update

Introduction

Dear Adviser,

As we head towards the festive season and 2024, an enormous thank you for all your support this year.

We pass on all interest earned back to clients on pooled cash (currently at 4.85% p.a. at the end of November) and pleased to see that Consumer Duty is being put into practice elsewhere. The FCA have announced today that platforms and Sipp operators must stop retaining interest on clients’ cash holdings by the end of February 2024 if they also charge a platform fee on that cash.

We hope you have enjoyed more and more positive experiences when using Transact as we now respond to 99% of queries on the same day.

Our article “Further Service Improvements Planned For 2024”, reflects on the past year and how we aim to hold more phone calls to build relationships and provide more pragmatism with problem solving. We don’t want to bug you needlessly and are aiming for a “once and done” approach.

Thanks too, to everyone who attended a Connect event in 2023 where we shared what’s going on at Transact – our priorities and developments, and our views on the wider platform market and regulation. The new style Connects were very well received and we are taking onboard your feedback as we plan our breakfast and Connect events for 2024.

If you were too busy or unable to attend an event in the last year, please join us for the equivalent virtual 45-minute catch-up event at 10:00, 6 February 2024. This webinar will be a QnA session featuring me, plus Tom Dunbar, our Chief Development Officer asking the questions. Not to be missed, as there is something for everyone. We will share our development plans, service update and digitalisation progress. We aim to put you in control and enable you to open new wrappers, reduce fees and change personal details without providing us with signed client consent and much more. Brian Radbone, our Technical Counsel, will cover latest technical updates. Most significantly he covers the removal of the lifetime allowance, and the three new allowances, detailed below in “Pension Update – Ring Out The Old, Ring in the New”.

To register for Connect and breakfast events, or to watch from the comfort of your office you can register your interest here, with more details to follow.

We have also had a great response to our annual Transact client survey, so thank you to our mutual clients. We really appreciate the time they take to share their views and suggestions.

Finally, we wish you all a most enjoyable festive season and all the very best for the year head.

Kind Regards,

Jonathan Gunby
Chief Executive Officer,
Integrated Financial Arrangements Limited (Transact)

1. Introduction 
2. TOL Recent Enhancements 
3. Further Service Improvements Planned for 2024
4. Inactive Client Relationships
5. Succession Planning Update
6. Share Class Conversion
7. Transact – BlackRock MPS Update
8. Pensions Update – Ring Out the Old Ring In The New
9. Fund Changes & Top 10 Fund Manager Assets
10. Interest on Cash Deposits
11. Transact Events 2024