It’s time to consider Transact
As the UK’s leading investment platform*, Transact has the scale, the experience and the expertise needed to ensure we can continue to meet the ever-changing needs of advisers.
According to a recent survey by independent research group Investment Trends, regulation continues to be a key area of focus for advisers in 2024, and even more so since the introduction of Consumer Duty rules which came into effect in July 2023. Advisers say they require extra resources and client reviews are taking longer.
At Transact we provide a wide range of solutions to make portfolio management easier and more efficient giving you more time to spend where it matters most – supporting your clients.
It’s time to consider if your current platform still provides the level of support you need.
Speak with a Transact Business Development Manager todayListen to our leadership team share our vision
- Greater efficiency through integrations
- More dedicated support in operations to improve service
- Cash management – we do not retain client interest.
*Rated first for overall satisfaction in the Investment Trends 2024 UK Adviser Technology & Business Report – primary users.
What sets our service apart
At Transact, we deliver personal service that goes beyond the ordinary.
Personal support
- We work with you and build relationships – the people you speak to are the same people who process your work
- We listen to your needs and provide solutions that are right for you
- We take responsibility and ownership of tasks
- We aim to solve problems first time and to pre-empt issues
- You can contact us in the way that suits you – by phone, email, Live Chat, Co-browse
Efficient & responsive
- 95% of tasks are completed on the same day
- All calls are answered within 15 seconds with no call routing system
- You speak to the same support team each time you call
- Comprehensive online reporting in bulk within seconds – including valuations, transactions and costs & charges reports
Technical & specialised support
- You have direct access to a dedicated Technical Support Team for more complex queries and calculations
- Daily support from your regional service team of ~10 Client Service Managers
- Each service team has a Technical, Compliance and Transfer specialist so most queries can be answered on a single call
- Enhanced support from your BDM and ASM for your first five cases
- Additional support for bulk transfers
Cash on Transact
Transact offers one of the highest cash interest rates currently available on the investment platform market, and we work hard to ensure we continue to provide the best rates.
The impact of cash interest can be significant. With our interest rates, it is possible for the average Transact Portfolio to earn more in interest on their cash holding than the average Transact annual platform charge*. For example:
| Annualised cash interest rate as at end of December 2024 | Equivalent rate, assuming a portfolio value of £280,000, with £23,000 held in cash earning 4.47% p.a. | Transact charges on a single average portfolio of up to £280k |
|---|---|---|
| 4.47% | ~36bps | 26bps |
Our approach to cash
We pass on 100% of cash interest earned to client portfolios – we do not retain any interest We provide access to fixed term deposit providers covering a range of terms Cash on Transact is held across a diverse selection of major UK banks.Integrations and data sharing
Our ability to integrate with other software providers can provide some of the biggest time-saving benefits to advisers. The secure and fast transfer of data between systems can help to reduce rekeying, reduce errors, and allow advisers to operate using their preferred back-office and third-party systems.
Transact integrates with many software providers such as cashflow modelling tools, CRM systems, fund research and more, and has already established links with some of the largest software providers in the industry (including intelliflo, Sprint and MoneyInfo). We can also work with you to connect with more.
To allow software providers to integrate with Transact we use Application Programming Interfaces (APIs). The following Transact APIs are currently available, and we are in the process of developing more:
- Valuation data – a valuation of the client’s portfolio
- Transaction data – a list of all the transactions within the client’s portfolio
- Remuneration data – a record of payments from the client to the adviser to facilitate the reconciliation of adviser fees
Top-rated in independent research
Investment Trends research is an extremely thorough review of platforms as rated by UK financial advisers.
In the Investment Trends 2024 UK Adviser Technology & Business Report, Transact was rated the top UK platform among primary users for overall satisfaction, net promoter score and range of tax wrappers and products. Click below to find out more:
Investment Trends Leaderboard 2024 – primary users
Transact placed in the top three in 15 out of 19 service categories among primary users.
| Service measure | Transact rating |
|---|---|
| Overall satisfaction | 1st |
| Range of tax wrappers and products | 1st |
| Portfolio management/transaction tools | 1st |
| Contact centre overall | 1st |
| Speed and accuracy of solving problems | 1st |
| Complaints handling | 1st |
| Technical support | 2nd |
| Adviser support services overall | 2nd |
| Administrative accuracy | 2nd |
| Quality and effectiveness of client reporting | 2nd |
| Adviser business reporting | 3rd |
| Calculators and modelling tools | 3rd |
| Client portal/log in | 3rd |
| BDM support | 3rd |
| Ongoing training support | 3rd |
Other service areas rated include: Ease of use/navigation, turnaround time on applications/redemptions, level of fees/charges, value for money.
Source: Investment Trends 2024 UK Adviser Business & Technology ReportRequest a platform demo today Request a demo