Joe – Head of System Support

Joined Transact April 2006

Why did you decide to join Transact?

After full time education, I was keen to join a reputable company to kick start my career within financial services, and after 16 years Transact still offers many opportunities to grow and learn.

Talk us through your career at Transact so far.

I started Transact when I was a teenager, the years have gone by quickly!

My first role was within the Document Management Department, who are responsible for all post activities.

After six months, an opportunity arose within our Application Support department and I became involved in the detail of writing bespoke reports, data analysis, raising change, supporting staff and testing our in-house software and website.

A new team was later formed, which I had the opportunity to lead, responsible for monitoring the production Transact systems alongside our Australian development team, raising small business change, writing bespoke reports and supporting staff using our software.

I then became responsible for an additional team, the Software Test Team. They are responsible for coordinating and managing our monthly software release for our in-house system and website, Transact Online.

More recently, and in addition to the above, I am now also managing the IT Support function who are responsible for all end user support on our systems.

What does your current role involve on a day-to-day basis?

As head of department, it’s my responsibility to ensure all systems are working as expected. Every day is different, which is why the role and my understanding continues to develop.

On a daily basis, I am liaising with stakeholders in the UK and our developers who are based in Australia in order to ensure our systems continuously improve and meet the expectations of staff and clients alike.

How would you describe the culture at Transact?

The good thing about Transact is that although there are many teams and departments, we are all part of one wider team.

Everyone is engaged and helps input towards a shared goal for the advisers and clients we provide a service for. Transact make it really easy for staff to suggest ideas to help continuously improve the business.

Every organisation has a hierarchical structure, but Transact is different in the sense that anyone can approach anyone – whether that’s a member of a different department, the management team or the CEO himself!

What advice would you give someone joining the business?

If you are looking for an opportunity to develop your career and yourself as a person, Transact is the right place for you.

My advice? Be committed, work hard and always look to continuously improve!