A PLATFORM YOU CAN DEPEND ON
At a time when increasing regulatory activity is putting additional administration and financial pressure on advisers, Transact provides a consistent, dependable standard of service supported by digital features and integrations that help advisers and their firms to operate with greater efficiency.
According to recent research by independent research group Investment Trends, almost all advisers in 2024 reported experiencing an impact on the operations of their business due to Consumer Duty, which has resulted in additional demands on resources and time to complete client reviews. The research also shows that advisers are focusing more on high net worth (HNW) clients, and need specific tools and support to serve this group more effectively.
At Transact, we work hard to ensure our solutions continue to meet the ever changing needs of advisers. This is why we are always evolving our service, enhancing our integrations and developing other essential tools to support efficient portfolio management.
Learn about our integrations and APIs Discover how we support HNW clients Learn more about our latest enhancementsTop-rated in independent research
Investment Trends research is an extremely thorough review of platforms as rated by UK financial advisers.
In the Investment Trends 2024 UK Adviser Technology & Business Report, Transact was rated the top UK platform among primary users for overall satisfaction, net promoter score and range of tax wrappers and products. Click below to find out more:
Investment Trends Leaderboard 2024 – primary users
Transact placed in the top three in 15 out of 19 service categories among primary users.
| Service measure | Transact rating |
|---|---|
| Overall satisfaction | 1st |
| Range of tax wrappers and products | 1st |
| Portfolio management/transaction tools | 1st |
| Contact centre overall | 1st |
| Speed and accuracy of solving problems | 1st |
| Complaints handling | 1st |
| Technical support | 2nd |
| Adviser support services overall | 2nd |
| Administrative accuracy | 2nd |
| Quality and effectiveness of client reporting | 2nd |
| Adviser business reporting | 3rd |
| Calculators and modelling tools | 3rd |
| Client portal/log in | 3rd |
| BDM support | 3rd |
| Ongoing training support | 3rd |
Other service areas rated include: Ease of use/navigation, turnaround time on applications/redemptions, level of fees/charges, value for money.
Source: Investment Trends 2024 UK Adviser Business & Technology ReportSupport for high net worth clients
In 2024, financial advisers are serving more high net worth clients (clients with portfolio value of >£250k). The average Transact portfolio size is £440k (for linked family groups), meaning more Transact advisers are serving these clients.
At Transact, we have a range of features that can help you and your clients as well as support intergenerational planning where needed.
- Open-architecture – wide range of assets and tax efficient wrappers (including LISA, JISA and Junior pension)
- Technical support – access to a dedicated team of Technical advisers for support with complex tax queries or calculations
- Family linking – benefit from discounting Transact charges (consolidating admin fees)
- Family view – the ability to view portfolios in linked family groups (where permission is granted)
- Sub-wrapper capabilities – allowing you to segment wrappers for different ‘pots’ or investment goals.
Get in touch to find out how we can help you.
Contact usTransact integrations – APIs and data sharing
A typical adviser uses multiple platforms and back-office systems to run their business. According to the latest research from Investment Trends, 41% of advisers believe greater integrations would enhance their business. At Transact, we believe integrating effectively with third-party software providers is key to ensuring data is shared quickly and securely, and importantly to reduce the need for re-keying which not only takes time, but can be prone to errors.
We invest heavily in integrating with the most important software used by advisers. We do this by developing our own Application Programming Interfaces (APIs) and by making external providers available through the Transact platform.
Transact APIs currently available:
- Remuneration reconciliation
- Transactions
- Valuations
Service and Support
Here are some ways you can get the most out of our service:
Online applications
Our online application process ‘Guided Applications’ makes opening portfolios and wrappers easy. Less forms, less signatures – saving you time.
APIs
Connect to our range of APIs for sharing transaction, valuation and remuneration data in a secure, fast way and reduce re-keying and errors.
Live Chat and Co-browse
Access immediate website support via Live Chat, or Co-browse to screen share securely while you speak to us over the phone.
Meetings and events
Don’t miss your chance to meet with your regional support teams and hear from the Transact leadership team. Sign up to an event near you.
Monthly platform releases
Our monthly platform upgrades include minor tweaks, as well as larger changes such as new products and tools.
Responsive support
You have access to a dedicated regional team, so you speak to the same team each time you call. Calls are typically answered within 12 seconds – so you will never have to wait long to speak with us.
This advertisement is for use by professional advisers only. Unless stated otherwise, any opinions expressed are our own or based on our interpretation of relevant rules and regulation in the UK. The content is for information purposes only and does not, and is not intended to, constitute professional advice.