Introduction
Dear Adviser,
This is my first Adviser Update as Transact CEO. It is a privilege to take on the role. I have huge confidence in the ability of the people working at Transact and the outlook for advisers who support the platform.
As many of you know, I have been heavily involved in the development of the current Transact strategy. Our strategy remains to make financial planning easier. We will remain focused on UK financial advisers. We will continue to share our growth and scale benefits with clients.
For the last two years, our strategic priorities have been personal service, digital and consent, and integrations. These remain our priorities.
On personal service, we are focused on great service during tax year end. We are well prepared and experienced – it is the 21st tax year at Transact for our head of client service! We have our usual leave embargo, overtime plans and returning secondees. We also continue to resource up as transfers into Transact continue to increase.
Our tax year end deadlines are described in this TYE Guide, to help you and your clients work towards important submission dates. The Transact Online (TOL) tax year end checklist (with ISA subscription reports, and Bed & ISA instructions) is described below to help you.
On digitalisation and consent, it was exciting to see iteration one of pension income online in the February release. Further details on how to enact a full pension crystallisation without the need for signatures is provided in the next section. Please look out for further iterations to make retirement income planning easier over the coming months. We are also working on bond applications online (as per pensions, ISAs and GIAs) and family linking online.
As part of our integrations programme, we delivered new shared browser sessions in the February release. Again, further details are provided in the next section and video links. This functionality is an important enabler to our future account opening API which will allow advisers to pull information from back-office systems and pre-populate Transact illustrations and guided applications. Again, we will release new functionality in phases and work collaboratively with back offices to ensure they connect to our new API.
While our strategy remains unchanged, we have increased the profile of our technical support services since the Budget. This month our technical articles focus on gifting, how to get the most out of a LISA, and maximising bond segmentation. We would encourage you to read them and to make the most of the technical support available to you:
- A Study In Gifting: Periodic Issues in article 8.
- Getting The most Out of a Lifetime ISA article 9.
- Maximising Investment Bond Flexibility and Higher Segmentation article 10.
Please call our direct technical line if you want to discuss any of these articles in more detail on (020) 7608 5330 or email technical_direct@integrafin.co.uk.
Thank you to the 200 advisers who joined our Remote Connect event a few weeks ago. We covered a strategy update, future priorities and a technical session. A recording of each session is shared here. You can watch me talk in a bit more detail on the future strategy for Transact. You can also watch our recent joint moneyinfo webinar held on 11 February here. This is a good example of our integrations strategy in practice. The webinar provided: a live demo on how moneyinfo’s portal enhances the client experience, practical strategies to reduce manual effort while keeping clients engaged, and an interactive Q&A on the future of integrations.
I am looking forward to seeing some familiar and new faces at our Connect events. Our next in-person Connect event will take place on 7 May in Birmingham, followed by Leeds on 4 June. Our smaller more personal breakfast events are a good way to meet your regional BDM and ASM and a full list of events and joining instructions can be found here. Please do join us!
Kind regards,
Tom Dunbar
Chief Executive Officer,
Integrated Financial Arrangements Limited (Transact)
1. Introduction
2. TOL Recent Enhancements
3. Smart Search To Help With AML
4. One-Off Pension Lifetime Allowance Statements
5. Integrations Make Transfers Complete Sooner
6. Rising Appeal Of Bonds On Transact
7. Transact – BlackRock: March 2025
8. A Study In Gifting: ‘Periodic Issues’
9. Getting The Most Out Of A Lifetime ISA
10. Maximising Investment Bond Flexibility And The Advantage Of Higher Segmentation
11. Interest On Cash
12. Transact Events 2025