Season 1: Episode 44

Duration: 44 minutes

In this episode of the Transact Platform Podcast, Tom Dunbar is joined by Philippa Hann, CEO of Paradigm Norton Financial Planning, to explore the life-changing value of financial advice and what the profession can learn when things go wrong.

Philippa shares how financial planning gave her the confidence to step away from a successful career in financial services law and make a major change in her own life. Drawing on that experience, her transition into leading Paradigm Norton and the real-life cases explored in her book The Fault Lines of Finance, she discusses why good intentions alone are not always enough to prevent poor decisions.

Together, they explore:

  • Philippa’s experience of operating within an employee ownership trust

  • how advisory professionals enter the business of financial planning and how they can go on to give clients the confidence and freedom to make meaningful choices about their lives

  • why good people can still make poor decisions, and why we all need to take responsibility for our own ethics

  • how leadership, culture and psychological safety can give people the freedom to learn, and the confidence to question, challenge and speak up

  • what Paradigm Norton has learnt from employee ownership, succession planning and its positive impact on organic growth

  • challenging industry norms and how the treatment of cash interest by platforms should raise ethical questions

  • how AI, consolidation and changing business models could influence the future of financial advice.

From learning from mistakes to creating stronger cultures, Philippa offers a different perspective on what it takes to build a successful financial planning business.

This episode explores an important idea: great financial planning is about more than managing money. It is about helping people make better decisions about their lives and creating businesses with the integrity to put those clients first.

To stay up to date with the latest industry developments, don’t forget to subscribe to the Transact Podcast on Spotify and Apple Podcasts and follow us on LinkedIn and X.

This podcast is provided for advisory professionals only. This podcast is for general information purposes only and does not constitute financial, investment, or legal, regulatory, tax or any other advice. All information is based on our understanding and interpretation of applicable law and regulation, which is subject to change. While we strive to ensure accuracy, we make no guarantees regarding the completeness or reliability of the content. The views of third parties are their own and do not represent the views of Transact. Any references to third parties do not constitute an endorsement, recommendation, or preference by Transact. Please remember that the value of investments can fall as well as rise, and tax treatment depends on individual circumstances and is subject to change.